My journey to this work came early in life. Growing up in Des Plaines, IL, I learned about humanity in business watching my dad in his Buster Brown shoe store. He guided young moms to the first pair of shoes for their little one’s feet. Over forty years, he “shoe’d” a generation of children, and their children’s children, and he became a part of their lives. So much so, that when he retired…
A line of people THREE BLOCKS LONG stood to say good-bye. That buying shoes would never be the same. He had earned a place in the story of their lives. And they couldn’t imagine buying shoes without him.
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Jeanne Bliss is a leadership and customer experience advisor and keynote speaker who inspires the worlds’ most beloved companies to earn growth and admiration through their elevated business practices and the humanity of their people.
For over 35 years, Jeanne has led companies to earn business growth. As the inaugural Chief Customer Officer at Lands’ End, Coldwell Banker, Allstate and Microsoft Corporations, she led the achievement of over ninety-eight percent retention rates. As a strategic advisor, she’s guided over 20,000 leaders on using her 5-competency framework proven to achieve customer-driven growth. As a keynote speaker, 1,500 of the world’s largest companies have asked her to address their audiences on how to elevate their position with customers and in the marketplace.
Bob Johnson, Senior Vice President, Century Furniture
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to deliver experiences that earn admiration and growth, elevating your people to memory makers.