Our responsibility is simple:
It is to improve lives.
breeds customer and employee admiration,
human and financial prosperity…
and business growth.
Accelerate Your Path to Admirable Growth.
Translating your journey into leadership behaviors, an operating plan and a set of actions customized for your company and business is complex. Without a clear guide to help you understand how the pieces fit together, where the stumbling blocks exist, and how to keep the work moving ahead, it can easily stall and lose focus.
We work together to understand the cultural, organizational and operational impacts of your business on your people, customers and partners. Then we go to work together to establish the path that is right for you to embed the behaviors and actions practiced around the world to earn admiration, and organic, customer-driven growth.
As your guide, we establish clarity about how you want your company to be remembered…
Clients Jeanne's Been Honored to Coach
My purpose is always to “teach you to fish.” Unlike a traditional consultant, I coach, with a goal to emancipate you from me. You need to show up as the leaders of this work inside your company.
If you are a Chief Customer Officer or Chief Experience Officer, our work increases clarity and appreciation for your role. Together, we focus on the advancement of your leadership, on how people work together and are motivated, and the skills and behaviors to build a business earning admiration and growth. And if desired, we customize my five competencies for customer experience leadership to help you achieve your goals.
Then, we establish how to sustain and grow your efforts in the short-term, middle-term and long term.
Together, we prepare you to lead behaviors and actions that prove to customers and employees:
- Your non-negotiables. What you will and will not do to grow.
- How you bravely lead- proving to your intent for growth to employees.
- Respect-delivery to employees and customers.
- Your “Three Blocks Long.” Earning how you’ll be remembered
This leadership elevates your organization, as consistent behaviors for understanding and honoring customers, partners and employees lead to choices that improve lives; earning admirable, differentiated and sustainable growth.
“Our leadership team quotes Jeanne Bliss regularly.
She helped us to sharpen business direction involving our people and customers.”
Napoleon L. Nazareno, President and CEO, Philippine Long-Distance Telephone Company
“Jeanne Bliss focused our leadership team on how we do business. She united us in redirecting how we develop and grow our business and customer relationships.”
Doug Holte, President, The Irvine Company Office Properties, Irvine California
“Jeanne Bliss’ five leadership competencies aligned our leadership team and gave us a roadmap for improving our customer experiences.”
Pat Meyer, President & CEO, Pella Windows Corporation, Pella Iowa
“Jeanne Bliss is a gift to Chief Customer Officers. She brings a practical understanding to the aspiration of leading an organization toward customer-centricity.”
Joe Taylor, Chief Customer Officer, Vice President Global Market Research Eli Lilly and Company, Indianapolis, Indiana
“Working with Jeanne, we went from concept to a robust process and actions in less than six months.”
Steve Menneto, Vice President of Motorcycles, Polaris Industries
“To help our customers navigate an increasingly complex and competitive environment we needed to elevate the experience we deliver to them. Jeanne Bliss brought the expertise we needed.”
Tori Blommer-O’Malley, Chief Customer Officer, Blommer Chocolate
“Jeanne accelerated our ability to see and act on what customers value in our SAAS experience, leading us to achieve measurable results.”
Olivia Duane Adams, Chief Customer Officer, Alteryx