The One Customer Experience Podcast You Can’t Afford To Miss!
“Real world, straight talk, and realistic ideas from
Customer Experience Leaders around the world.”
– Jeanne Bliss
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Check out the latest episode…
Customer Experience Leadership in the Department of Veterans Affairs
Today’s podcast is a little different. I’m sharing the audio from a Daily Dose of OPTIMISM! that I recorded with Barbara C. Morton on LinkedIn Live. Be sure to follow me on Twitter or LinkedIn for resources to help guide you as we face this pandemic together! How do you build a …
Tips To Help Your Business Stay Afloat During Uncertainty with Guy Kawasaki
Guy Kawasaki, entrepreneur, of 15 books, marketing expert, and Silicon Valley venture capitalist, discusses some of the tactical ways that entrepreneurs and CEOs can navigate leadership during the uncertainties of the pandemic.
Do You Cause a Ruckus with Your Leadership? A Conversation with Bestselling Seth Godin
In today’s show, we’re joined by the New York Times Bestselling and guru, Seth Godin, who’s written over 19 books. Seth and I have a great conversation about leadership as he breaks down some of the “alphabets of humanity” from his book, V is for Vulnerable: Life Outside the Comfort Zone. We discuss how some of the principles from this book can be used to guide and grow an organization with humanity and purpose.
Tips for CCO Success at a B2B Organization from Yamini Rangan, CCO of HubSpot
In today’s conversation with Yamini, who was previously the CCO of Dropbox, another SaaS company, Yamini and I discuss the importance of storytelling and of unifying teams within an organization to work towards a common goal. She also shares some of the ways in which HubSpot has handled the disruption of COVID-19.
This podcast is a “must listen” for me each week. Jeanne asks the questions I would have asked to get to the real issues of customer focused business- and directly asks what works/ what doesn’t. A gem!
- Susan Schramm, 2019
Fantastic work from a leader in the space
The only regret I have is that I wish I've found out about Jeanne and her work years ago! I advise everyone in this field to subscribe!
- Ayyoub!, 2017
Best in CX Brings the Best
Jeanne Bliss is arguably the best customer experience professional in the world, and with the Human Duct Tape Show she is sharing her extensive knowledge with us. In the first episode, she interviews Mark Ramsey from Audi, discussing how his views on CX have developed throughout the years.
Honestly, if you are looking at entering or progressing in roles of leadership, finance, marketing, sales, or really anything, you need more Jeanne Bliss in your life. Strongly recommend, can't wait for more!
- theblissfit, 2016
Worth your time
There are many CX and CS focused podcasts but they mainly just promote their own specific consulting or frameworks. This show does a great job in reflecting learnings while not going too vendor heavy.
- JHKeeso, 2019
What we need to know!
Because of Jeanne's deep experience in Customer Experience, the connections she knows in the space, and her continued work in the space, Jeanne can bring us this very unique and powerful podcast that no one else in the industry can! If you are a CXO or play in the customer experience space at all you NEED to subscribe and listen to these shows!
- JHKeeso, 2019
Clarity for how you improve lives, and your leadership behaviors and actions are what will fuse people to you. They will define how you will be remembered…How you earn admiration…and how you grow. In a marketplace that values congruence of heart (what you know is right) and habit (how you act)…the memory of how you help others achieve their goals, and who you are as people becomes the greatest currency of your brand. Let’s find yours.