The One Customer Experience Podcast You Can’t Afford To Miss!
“Real world, straight talk, and realistic ideas from
Customer Experience Leaders around the world.”
– Jeanne Bliss
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Check out the latest episode…
Leveraging Leadership Empathy, Communication, and Flexibility at Bank of America
In my conversation with Holly O’Neill, Chief Client Care Executive & Head of Consumer Client Services at Bank of America, we spoke about the importance that empathy, communication, and flexibility played in the customer and employee experience during the pandemic.
On the Path to CX Leadership: Develop Your Skill Set, Step Outside Your Comfort Zone, and Know Your Customer
I chat with Lambert Walsh of DocuSign about developing the skill sets that help set you up for success in a CX leadership position, navigating digitally-focused work during the pandemic, knowing your customers, and more.
Let Your Company’s Values Guide Decision-Making During Tough Times
In a recent LinkedIn Live conversation I had with Zvi Baida, Chief Customer Officer at Shufersal, one of Israel’s largest grocery retailers, we spoke about how he and the leaders at Shufersal handled the shift in consumer behaviors and demands during the pandemic.
Engaging the Millennial Workforce with the C4 Method: Communicate, Cooperate, Collaborate & Co-Create
Life coach and , Dr. Philip Zimmerman and I chat about the millennial desire for purpose-driven work that aligns with their personal values, the need to understand why the work is done, and how to best engage them in the workspace.
How LEGO Continues to Focus on the Customer Experience in Brick & Mortar and Digital
The iconic LEGO brand has been a part of the legacy of just about all of our childhoods–and according to Simone Sweeney, Vice President Global Retail Development at the LEGO Group, the already popular LEGO has seen a resurgence as families spent more time together during the COVID-19 lockdowns. Simone and I discuss how she and her team are navigating the current retail landscape due to the shift in shopping behaviors and more.
How to Modernize Financial Services Through Customer-Centric Strategy
In my conversation with Will Kingston, Incoming Director & Head of Financial Services (USA) at CLEAR – M&C Saatchi, we talk about how he developed a passion for CX. As a lover of FinTech, his goal has been to modernize financial services in a way that revolves around customer-centric strategy.
The only regret I have is that I wish I've found out about Jeanne and her work years ago! I advise everyone in this field to subscribe!
- Ayyoub!, 2017
CEO, Go to Impact
This podcast is a “must listen” for me each week. Jeanne asks the questions I would have asked to get to the real issues of customer focused business- and directly asks what works/ what doesn’t. A gem!
- Susan Schramm, 2019
Top 4 reasons to listen to this podcast
I can't even BEGIN to express my gratitude for the value these Podcasts bring to a CS professional. I listen to it every single morning, and will listen to one podcast several times because there is so much content. I especially love....
1. How she challenge her interviewees to give real life examples of what they've done, how they've done it, which gives incredibly rich content.
2. Her 'pay it forward' question of "what do you know now that you wish you knew when you started this work?" Just outstanding.
3. The level of guests is unparalleled: Microsoft, Google, Lyft, Volkwagon, Cisco, Gainsight, Box, J&J, Dropbox, Workshare...
4. And my favorites are her "Best of" episodes.
- Dana Soza, 2019
Worth your time
There are many CX and CS focused podcasts but they mainly just promote their own specific consulting or frameworks. This show does a great job in reflecting learnings while not going too vendor heavy.
- JHKeeso, 2019
Empowering, insightful and actionable! 🔥
Whether you’re well established as someone innovating in the world of customer experience, or just getting started as a catalyst for change within your organization - this is a must-listen podcast for you! Jeanne does an incredible job leading conversations that cover a huge breadth of topics related to the ins and outs of successfully navigating an ever changing CX landscape - from leaders who’ve actually walked the path. Highly recommend listening and subscribing!
- JoshCrist, 2020
Clarity for how you improve lives, and your leadership behaviors and actions are what will fuse people to you. They will define how you will be remembered…How you earn admiration…and how you grow. In a marketplace that values congruence of heart (what you know is right) and habit (how you act)…the memory of how you help others achieve their goals, and who you are as people becomes the greatest currency of your brand. Let’s find yours.