The One Customer Experience Podcast You Can’t Afford To Miss!
“Real world, straight talk, and realistic ideas from
Customer Experience Leaders around the world.”
– Jeanne Bliss
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Check out the latest episode…
How to Operationalize Trust, Immerse the Team in Empathy, and Other Leadership Lessons from Pinterest [Replay]
I’m airing a replay of the conversation I had with Dutta Satadip earlier this year. As the Global Head of Customer Operations at Pinterest, Dutta shared valuable insights regarding how a B2C and B2B digital platform with millions of users all over the world improves customer experience through coordinated operational efforts.
How AARP Has Embedded Experience Operations Across the Entire Organization
Today’s conversation with Michelle Musgrove, Senior Vice President of Experience at AARP, is chock full of great tactical advice on what went into building the CX program at her organization. Michelle explains that their work is about embedding the CX skill sets into the organization, and shares the three tracks of work that were developed in order to streamline the process.
5 Takeaways from Tom Peters, Influential Leader, , Speaker [Replay]
As we all take this time to relax and express gratitude for the many things in our lives that are worth giving thanks for, even in this crazy time, it’s my pleasure to replay one of the most special podcast shows I’ve had this year, which was with the incredible , keynote speaker, and businessman, Tom Peters.
The ‘People, Process, and Product’ Mindset That Helped Airbnb Navigate the Pandemic
In this conversation, I was joined by Aisling Hassell who was the VP of community support for Airbnb at that time. As we know, the hospitality industry has been hit particularly hard by the pandemic, so it was interesting to hear how Aisling and her team developed a plan to support the “people, process, and product,” during these challenging times.
Creating Operational Excellence and Being the Spark in Your Organization with Simon T. Bailey
In this interview, I am joined with none other than Simon T. Bailey. Simon is a breakthrough strategist who goes beyond feel-good content and provides real-life deliverables that truly impacts lives. of 10 books, his latest being Be the Spark: Five Platinum Service Principles for Creating Customers for Life, Simon shares knowledge to help you create meaningful, purpose-driven work.
Addressing The Need for Diversity in Leadership with Patti Phillips of Women Leaders in College Sports
Patti Phillips and I discuss the need for diversity in leadership, and she shares the experience she’s had while working in sports, an industry that’s notoriously male-dominated, and the need for more age and ethnicity representations in leadership positions.
This podcast is a “must listen” for me each week. Jeanne asks the questions I would have asked to get to the real issues of customer focused business- and directly asks what works/ what doesn’t. A gem!
- Susan Schramm, 2019
Fantastic work from a leader in the space
The only regret I have is that I wish I've found out about Jeanne and her work years ago! I advise everyone in this field to subscribe!
- Ayyoub!, 2017
Best in CX Brings the Best
Jeanne Bliss is arguably the best customer experience professional in the world, and with the Human Duct Tape Show she is sharing her extensive knowledge with us. In the first episode, she interviews Mark Ramsey from Audi, discussing how his views on CX have developed throughout the years.
Honestly, if you are looking at entering or progressing in roles of leadership, finance, marketing, sales, or really anything, you need more Jeanne Bliss in your life. Strongly recommend, can't wait for more!
- theblissfit, 2016
Worth your time
There are many CX and CS focused podcasts but they mainly just promote their own specific consulting or frameworks. This show does a great job in reflecting learnings while not going too vendor heavy.
- JHKeeso, 2019
What we need to know!
Because of Jeanne's deep experience in Customer Experience, the connections she knows in the space, and her continued work in the space, Jeanne can bring us this very unique and powerful podcast that no one else in the industry can! If you are a CXO or play in the customer experience space at all you NEED to subscribe and listen to these shows!
- JHKeeso, 2019
Clarity for how you improve lives, and your leadership behaviors and actions are what will fuse people to you. They will define how you will be remembered…How you earn admiration…and how you grow. In a marketplace that values congruence of heart (what you know is right) and habit (how you act)…the memory of how you help others achieve their goals, and who you are as people becomes the greatest currency of your brand. Let’s find yours.